eCommerce Company Easily Documents Company Procedures, Saves 20% Time
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Case Study: The Watch Prince
The Watch Prince's Biggest Wins Using Central Desktop:
- Quickly & easily created an online repository for documenting company procedures
- 20% savings in time by creating an online wiki
- Reduced training time for new employees
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About The Watch Prince
The Watch Prince, an online retail eCommerce store, sells watch accessores for both high end and common watches, domestically and internationally.
The Challenge: Needed Better Procedure eCommerce Documentation and Product Databases
- Small businesses tend to not have procedure documention, manuals, so often when an employee leaves, the information on how to do the job leaves with them
- Needed an information database on current and upcoming products
- Needed an area to make company notices/announcements
The Solution: Central Desktop's Training Wikis and Database Solutions
- Provided the ability to create an online wiki "how do I?" manual
- Online wikis allowed everyone to partake in company procedure documentation
- Reduced training time with wiki software
- Database creation on company products
- Intranet for company communication
- Calendar feature used to schedule meetings, days off, vacation
- Central repository for documents saved time
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"There's two major categories...one is the manual section, which we just call "how do I?"...and our intranet"
- Douglas Mortensen, Owner
See it in Action:
Click Thumbnail below
The Watch Prince uses it's "How Do I?" workspace to manage documents on how to run various aspects of the company.The Watch Prince inspires user adoption by creating a "How Do I?" workspace to give collaborators the information they need to use Central Desktop efficiently.The Watch Prince created a company intranet to relay important information to internal and external team members.The Watch Prince uses the Central Desktop calendar to remind team members of regular business responsibilities.
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